Refund policy
Return & Refund Policy
NoBrakes Club
Last updated: June 2026
At NoBrakes Club, all products are made specifically to order. Because each item is produced individually after purchase, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at:
Please include:
-
Your order number
-
A description of the issue
-
Clear photos showing the defect or incorrect item
Once reviewed, we will provide a replacement or refund where appropriate.
Returns & Exchanges
As our products are made to order, we do not accept returns or exchanges for:
-
Incorrect size selection
-
Change of mind
-
Personal preferences
-
Ordering the wrong item
-
Color preferences
-
Buyer’s remorse
Please review all product information and sizing guides carefully before placing an order.
European Union Customers
In accordance with Article 16(c) of Directive 2011/83/EU on Consumer Rights, the right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized.
As all NoBrakes Club products are manufactured individually upon order, they are considered made-to-order goods. Therefore, customers within the European Union are not entitled to cancel or return an order once production has begun, except in cases where the item is defective, damaged, or incorrect.
Refunds
If a refund is approved, it will be issued to the original payment method used during checkout. Processing times may vary depending on your payment provider or bank.
Lost Packages
If your package appears to be lost during transit, please contact us. We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.
Contact Information
For any questions regarding returns, refunds, or your order, please contact:
Thank you for supporting NoBrakes Club.